We aim to ensure every order arrives correctly and in good condition.

When You Can Request a Return

You can contact us within 48 hours of delivery if:

• You received the wrong item
• The item arrived damaged or defective
• The package is missing items

Evidence Requirement

To process a return or replacement, please share clear photos or an unboxing video showing the issue.

Return Conditions

• Item must be unused and in original packaging (where applicable)
• Returns may be refused if the product shows signs of use, damage after delivery, or missing parts/packaging

Refund Method (COD Orders)

For COD orders, refunds (if approved) may be provided via:

• Bank transfer, or
• Store credit (depending on the case and product category)

Delivery Charges

• If the issue is due to our error (wrong/damaged/defective item), we will cover the return/replacement delivery.
• If the return is due to customer preference (change of mind), delivery charges may not be refundable, and return shipping may be paid by the customer (where allowed).

Non-Deliveries / Failed Deliveries

If delivery fails due to an incorrect address, unreachable phone number, or refusal at delivery, the order may be returned, and re-delivery may require an additional fee.