Who We Are
SheelTalab is an online store operating at https://www.sheeltalab.com.
For privacy questions, contact: [Email: info@sheeltalab.com] / WhatsApp: +923017018700
Personal Data We Collect
We may collect the following information when you browse, place an order, or contact support:
- Order & delivery details: name, phone number, delivery address, city, order items, order value, delivery notes
- Customer support details: messages sent via email/WhatsApp, order confirmation records, issue photos/videos you share for support
- Technical data: IP address, device/browser info, pages visited, basic cookie data (for site functionality and performance)
Why We Collect Your Data
We process personal data to:
- Process and deliver orders (including Cash on Delivery where available)
- Confirm orders and reduce failed deliveries
- Provide customer support and handle returns/replacements where applicable
- Improve website performance and prevent fraud/abuse
- Meet legal and regulatory obligations where applicable
Sharing of Personal Data
We do not sell your personal data. We may share limited data only with:
- Delivery/fulfilment partners to ship your order
- Website/hosting and security providers to keep the store running safely
- Analytics tools (if enabled) to understand site performance
- Customer support tools (e.g., WhatsApp/email) to respond to your requests
Payments
If online payments are enabled in the future, payment processing will be handled by the payment provider. We do not store full card details on our servers. For COD orders, payment is collected by the delivery partner at the time of delivery (where supported).
Cookies
We use cookies to:
- Keep the site functional (cart/session)
- Improve security and performance
- Remember basic preferences (where applicable)
You can control cookies through your browser settings.
Data Retention
We keep personal data only as long as needed for:
- Order processing, delivery, customer support, and dispute handling
- Legal/accounting obligations (where applicable)
After the retention period, data is deleted or anonymized where feasible.
Your Rights
You may request to:
- Access your personal data
- Correct inaccurate data
- Delete data (where applicable)
- Withdraw consent for optional processing (where applicable)
To make a request, contact [Email] / [WhatsApp] with your order number (if any).
Security
We use reasonable administrative and technical measures to protect personal data. However, no online system is 100% secure.
Changes to This Policy
We may update this policy from time to time. The latest version will be posted on this page.
